Shipping policy
Shipping Policy
Thank you for shopping with Chrôma. We carefully prepare each order and aim to deliver your products safely and promptly.
Order processing
Orders are typically processed within 2–3 business days, excluding weekends and holidays. Processing time is separate from the carrier’s delivery time.
During launches, promotions, holidays, or periods of high order volume, processing may take longer. You’ll receive a confirmation email after placing your order and another notification when it ships.
Shipping rates and delivery estimates
Available shipping options, charges, and estimated delivery times are displayed at checkout based on the order and delivery address.
Delivery estimates begin after the order has been processed. They are provided by the shipping carrier and are not guaranteed. Weather, carrier disruptions, peak-season volume, and other circumstances outside our control may cause delays.
Tracking
When tracking is available, you’ll receive a shipping confirmation containing the tracking information. Please allow up to 48 hours for the carrier to update its tracking system.
Shipping addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Contact us immediately if you notice an error.
We’ll try to update the address before fulfillment, but changes cannot be guaranteed once an order has entered processing or shipped. Additional shipping charges may apply if an order must be resent because the address provided was incomplete or incorrect.
Lost, delayed, or missing packages
If tracking shows that your order is delayed, contact the shipping carrier first for the latest information. If you still need help, email us at chromaconfidence@gmail.com with your order number.
If tracking marks a package as delivered but you cannot find it, please check around the delivery location, ask household members or neighbors, and contact the carrier. Report the issue to us promptly so we can review the available options.
Chrôma is not responsible for delays or losses caused by an incorrect address, refusal of delivery, carrier disruption, theft after confirmed delivery, or circumstances outside our reasonable control. We’ll still do our best to help you investigate the issue.
Damaged or incorrect shipments
Inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us promptly at chromaconfidence@gmail.com with your order number and clear photos of the product and packaging.
Please keep all products and packaging until the claim has been reviewed.
International shipping
When international shipping is available at checkout, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product or shipping price unless expressly stated at checkout.
International delivery times may vary because of customs processing. We cannot guarantee delivery dates or reimburse customs-related charges.
Contact us
For shipping questions, contact:
Chrôma / Chroma Confidence Is Beautiful™
Email: chromaconfidence@gmail.com
Phone: (816) 553-0911
Website: https://chromahairconfidence.com