Refund policy

Return and Refund Policy

At Chrôma, we want you to feel confident in every purchase. If you are not satisfied with your order, please contact us within 30 days of delivery at chromaconfidence@gmail.com.

Return eligibility

To protect the health and safety of our customers, haircare, beauty, and wellness products must be unopened, unused, and in their original packaging to qualify for a return. You’ll also need your order number or other proof of purchase.

Opened or used products cannot be returned unless they arrived damaged, defective, or incorrect.

Please contact us before returning an item. Returns sent without prior authorization may not be accepted. Customers are responsible for return shipping costs unless the product was damaged, defective, or sent in error.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, email chromaconfidence@gmail.com as soon as possible with your order number and clear photos of the product and packaging. We’ll review the issue and work to make it right.

Non-returnable items

We cannot accept returns for:

  • Opened or used haircare, beauty, or wellness products
  • Gift cards
  • Final-sale items
  • Personalized or promotional items marked as non-returnable

If you’re unsure whether an item is eligible, please contact us before sending it back.

Exchanges

The quickest way to receive a different item is to return the eligible item and place a new order after your return has been approved.

Refunds

Once we receive and inspect your return, we’ll notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

Please allow your bank or card provider additional time to process and post the refund.

Order cancellations

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or shipped.

Contact us

For return or refund questions, contact:

Chrôma
Email: chromaconfidence@gmail.com
Phone: (816) 553-0911